Developer FAQs

Early involvement is preferred, ideally during design and specification. That said, we are happy to support projects at any stage, including tender, post-contract, or mid-development where additional support is required.

Yes. We price to the specification provided. Where we believe an alternative would better suit the project, budget or use, we flag this clearly and explain why, helping teams compare tenders accurately.

We ask questions early. Clarifying scope at tender stage avoids assumptions, reduces risk, and prevents issues later in the programme.

In most cases, yes. Where developers choose to make screed quality the responsibility of groundworkers, this is clearly stated within the tender. Any exclusions are transparent.

Variations are agreed in advance via email with the surveyor and site team. Where required, a purchase order is raised before works proceed.

No. Value engineering is only undertaken at tender stage, unless specifically requested by the client later.

Yes. If a product or method is not appropriate for the intended use, we will explain why and propose alternatives.

Yes. This includes durability, suitability for use, warranties and long-term performance.

Yes. We work with all manufacturers and can usually offer multiple options that meet performance and budget requirements.

No. We work with all flooring manufacturers.

A two-week call-off is standard. We also support sites that need urgent attendance, often same or next day for surveys or operational support.

Proactively. We work closely with site teams and programmes to plan works, allocate resources and maintain consistency throughout the build.

We look for solutions where possible. If a plot cannot proceed, we abort as instructed by site. Through surveys and communication, we aim to minimise abortive visits. Repeated occurrences may result in abortive day charges.

Very. We regularly support compressed programmes and late changes where possible.

Yes, whenever site teams feel our presence is helpful, we will be there.

A mixed workforce of employed installers and long-standing subcontract teams who work primarily with us.

Yes. We aim to allocate one or two consistent teams per site, keeping familiar faces for site management.

Installers complete internal checks and submit completion photos to our operations team. Where required, our operations contact carries out site inspections and signs off the work before final approval. On many long-standing developments, teams are comfortable with a reduced formal sign-off process due to the consistency and reliability of our workmanship.

Immediately. Snags are rare, but when they arise, they are prioritised.

The developer or groundworker is responsible for the base subfloor condition. Any preparation works we undertake are our responsibility.

Yes. Every plot is surveyed and moisture tested prior to installation. Where results indicate elevated risk, this is investigated and an appropriate solution is agreed before works proceed. In some cases, this may include the use of a damp proof membrane.

We advise on solutions and can carry out remedial works where instructed. We have experience resolving significant issues, including severe cracking and substantial level deviations.

No, unless instructed by the developer.

We do. Materials are stored and prepared at our warehouse and brought to site by the installation teams on the day of works.

Materials are carried directly into plots by the teams installing them, reducing handling, damage and loss.

A dedicated Customer Care Coordinator manages aftercare, additional works and any issues that arise.

Via site teams, developer customer care teams or direct contact, depending on the developer preference.

By getting it right first time. Prevention is always the priority.

We are responsible for our scope of works.

We operate with full industry accreditations, SMAS, CHAS Advanced, trained teams and compliant systems covering health and safety, waste management and quality.

We work across all sectors, with particular strength in large-volume new build developments and high-spec luxury and bespoke residential projects.

No. We adapt our approach to suit the project.

Yes, where required as part of a development.

Regionally across the South of England, including Berkshire, Hampshire, Oxfordshire, Surrey, Greater London, Gloucestershire and surrounding counties.